Claims Policy & Rules Tariff

PackShip USA Claims Process Guidelines and Policies


PackShip USA has set forth the following guidelines to share with our customers about how our claims process works:

1) INSPECT AT THE TIME OF DELIVERY.

In order to ensure that a smooth and accurate delivery occurs, we will contact the receiving party (known as the consignee) when an order is shipped to provide receiving instructions. Those instructions advise the consignee that the order has been shipped, who the carrier is, how to contact them, the estimated arrival date, details about the delivery, and importantly, that they will need to INSPECT THE PIECES THAT THEY ARE RECEIVING AT THE TIME OF DELIVERY. Each carton should be examined for signs of damage and mishandling. If there is noticeable or questionable damage to the container, you must open and inspect.

2) NOTE ANY DAMAGE ON THE DRIVER DELIVERY RECEIPT.

The receiver and the driver should agree on the condition of the contents, and the freight bill (or delivery receipt) noted to reflect such a condition. Specific notations greatly reduce the chance of controversy when the claim is filed. Do not attempt to document anything on the delivery receipt other than the objective findings. Even if a shipment is damaged, it should be received by the consignee.

3) NOTIFY PACKSHIP USA RIGHT AWAY.

PACKSHIP USA MUST BE NOTIFIED OF ANY AND ALL DAMAGE WITHIN FIVE DAYS OF RECEIPT OF THE ORDER for a claim to be considered.

Any exceptions in condition to items noted after the delivery receipt is signed clear (concealed damage) are handled on a case - by - case basis. PACKSHIP USA MUST BE NOTIFIED OF CONCEALED DAMAGE WITHIN FIVE DAYS OF RECEIPT OF THE ORDER for a claim to be considered. Regulations concerning concealed damages have been set forth in the Interstate Commerce Commission’s ruling under Ex Parte 263 which states, “It is incumbent upon the consignee to offer reasonable evidence to the carrier’s representative when the inspection is made that the loss or damage was not incurred by the consignee after the delivery of the shipment by the carrier.”

PackShip USA will assist in the resolution of the claim by working with the consignee, store and carrier. Resolution of the claim can include repairing the item, selling the items for salvage, or replacing the item. PackShip USA reserves the right to repair what can be (fully) repaired. It is the legal obligation of the receiver to make every reasonable effort to mitigate (reduce) the loss. Mechanical or electrical failure upon delivery is not covered unless there is evidence of external damage to the insured item.

4) OTHER CLAIM CONSIDERATIONS.

Consequential losses and time off work to receive a delivery are not subject to loss claim. Please call PackShip USA at 800-548-0852 if you are experiencing difficulties making your appointment arrangements. Carriers do an excellent job in delivering many shipments each day, but at times are forced to reschedule deliveries due to weather, equipment and scheduling difficulties, or other unforeseen circumstances.

5) SEND PICTURES TO CLAIMS@PACKSHIPUSA.COM FOR FASTER FILING.

If an item is damaged and a claim is to be filed, the claims process begins with the submission of photographs. The photos can be mailed to us, or emailed to claims@packshipusa.com. Every effort will be made to settle the claim in a timely, fair and reasonable way.

Items that PackShip USA packages and releases are insured by PackShip USA while the items are in transit with PackShip USA’s carrier. Items not packed by PackShip USA are not insured by PackShip USA, and therefore are subject to the terms and conditions for claims settlement as set forth by the carrier of record. In addition, items that PackShip USA packs that are not shipped by PackShip USA’s carrier are not insured by PackShip USA.

 

PackShip Logistics


This program covers items not released from a PackShip USA location. This information is intended as a guide for companies and individuals who release products from their locations or servicing freight terminals:

Noted Damaged Item is Refused:

  1. When a noted damaged item is refused, please call PackShip USA immediately to advise.
  2. The shipment will be returned to the destination freight terminal and held with request for disposition. Storage charges can accrue so it is imperative that the claims process move quickly.
  3. The value of the item is established and the extent of damage is evaluated by freight company personnel or an outside inspector, unless the carrier waives their right to inspect the freight based on the value.
  4. Charges for freight return will be billed to the shipper unless the carrier agrees to a non-revenue return for the freight. This return may be referred to as a free astray return or company business return.
  5. The freight will be received by the shipper who will advise PackShip USA in writing on company letterhead the dollar value of the loss so the claim can be filed.
  6. Charges for the reshipment will be billed to the shipper’s (or responsible party’s) account and reimbursed to the shipping party upon favorable outcome of the claim.
  7. PackShip USA will file the claim for loss against the carrier. The original sale invoice is required to establish the value of the product that was sold.
  8. The claim may include settlement to repair or replace the product, freight costs to return the damaged items and freight costs to ship the replacement or repaired item.
  9. Claim settlement normally occurs in 60 days from the date that the claim is submitted to the carrier.

Noted Damaged Item is Accepted: 

  1. If a shipment is noted to be damaged and accepted by the consignee, the extent of damage is evaluated by the consignee, an inspector or a third party repair company.
  2. The damaged item is repaired, replacement parts are provided, or an appearance allowance is agreed upon.
  3. The amount of loss is filed against the carrier.
  4. Claim settlement normally occurs in 60 days from the date that the claim is submitted to the carrier.

Received and Signed For Without Exception:

If a shipment is received and signed for without exception, the consignee must work directly with the carrier to resolve the loss. Notification to the carrier must occur within 15 days. In this situation, the carrier holds what is considered a clear delivery receipt and will not take liability for the condition of the shipment. A claim can be filed but historically those claims have been declined or occasionally settled for a small percent of the requested amount.

 

Terms of Use


Packship USA uses Google Maps API as a part of a distance calculation. By using Packship USA, you are bound to Google's Terms of Service.

 

Privacy Policy


PackShip USA respects and is committed to protecting your privacy. PackShip USA may collect personally identifiable information when you visit our site. PackShip USA also automatically receives and records information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. PackShip USA will not sell your personally identifiable information to anyone. Packship USA uses Google Maps API as a part of a distance calculation. By using Packship USA, you are bound to Google's Privacy Policy.

 

Security Policy


PackShip USA has obtained an SSL digital certificate from a leading provider of Internet trust services. When a secured portion of our site is entered, an image of a closed lock should appear in the bottom bar or the address bar of the browser window. If this image is clicked, a small popup window displaying site-security information will appear. This certificate certifies that your personal information is being transmitted in secure (encrypted) form to a PackShip USA server.

 

Customer Terms and Conditions


These Customer Terms and Conditions ("Terms and Conditions") apply to all shipments tendered to PackShip Logistics ("PSL”) for which PSL agrees to arrange transportation. PSL is a transportation broker licensed by the Federal Motor Carrier Safety Administration ("FMCSA") in Docket Number MC 339783 to arrange for the transportation of certain general commodities ("Goods") by motor carriers ("Carriers"). By tendering Goods to PSL, the shipper (“Shipper”) agrees to be bound by these Terms and Conditions. The parties enter into these Terms and Conditions in accordance with 49 U.S.C. Section 14101(b)(1) and expressly waive any and all rights and remedies that each may have under 49 U.S.C. §§ 13101 through 14914 that are contrary to specific provisions of these Terms and Conditions.

1) Services.

PSL agrees to arrange for transportation services as set forth in these Terms and Conditions. These Terms and Conditions apply to all transportation services arranged by PSL on behalf of Shipper. PSL's responsibility under this agreement is limited to arranging for, but not actually performing, transportation of the Goods.

2) Independent Contractor Relationship.

The Parties understand and agree that the relationship between the Parties is and will remain that of independent contractors and that no employer/employee or principal-agent relationship exists or is intended.

3) PSL Compensation

  • PSL will invoice Shipper for its services based on these Terms and Conditions and negotiated rates and charges.
  • Shipper agrees to pay PSL within 15 calendar days of invoice date without deduction or setoff. PSL may assess a service charge of 1 ½% per month (or the highest lawful rate, if less) on any late payments.
  • If Shipper does not pay the invoiced amounts, PSL may commence a civil action to recover such invoiced amounts within 24 months of delivery or tender of delivery of the shipments involved

4) Bills of Lading and Shipping Documentation, Documentation.

Shipper's insertion of PSL's name on any bill of lading or shipping document will be for Shipper's convenience only and will not change PSL's status as a broker. The terms and conditions of any documentation used by Shipper or a Carrier will not supplement, alter, or modify the terms of these Terms and Conditions.

5) Cargo Loss, Damage, and Delay

  • Shipper understands and agrees that PSL is not a motor carrier or freight forwarder, and that PSL will not be liable for loss, damage, or delay in connection with the transportation of Goods. If requested by Shipper and agreed to by PSL, PSL may assist Shipper in the filing and/or processing of claims with Carriers.
  • Shipper acknowledges that Carriers will not be liable for the following: (1) damage to the Goods to the extent due to packaging, loading, unloading, blocking, bracing or securing of the Goods (unless Carrier has provided loading or unloading services at Shipper’s request, in which case such Carrier may be liable for cargo damage caused by such loading or unloading services), (2) inherent vice or defect in the Goods, including rusting of metals, swelling of wood caused by humidity, moisture or condensation, or deterioration of perishable products; (3) an act of God or the public enemy; (4) any act or default of any Shipper, consignee, consignor, or beneficial owner of the Goods; (5) any act taken under authority of law; or (6) any act of war or terrorism.
  • Shipper agrees that liability of any Carrier for cargo loss, damage, and delay occurring within the United States will be the least of the following:
    • The actual value of the Goods
    • Repair cost of the Goods
    • $10 per pound or
    • $100,000 per shipment
  • Shipper agrees that liability of any Carrier for cargo loss, damage, and delay occurring within the Republic of Mexico will be governed by Mexican law and not exceed $.10 per pound.
  • Shipper acknowledges that any claim for cargo loss, damage, or delay must be filed against a carrier within 9 months of the date of delivery of Goods, or in the case of non-delivery, within 9 months of the date delivery should have been made. Notice to PSL does not constitute filing of claim with a carrier. Any suit or other legal action to recover for cargo loss, damage, or delay, must be commenced against the Carrier no later than 2 years after declination of the cargo claim by Carrier.

6) Consequential Damages.

Under no circumstances will PSL or Carrier be liable to Shipper for any consequential, indirect, incidental, or punitive damages of any kind.

7) Shipper's Obligations.

  • Shipper is responsible for ensuring that Goods are properly and safely loaded, supported, blocked, braced, and secured. Shipper will be responsible for expenses arising out of any load shift that occurs during transportation due to improper or insufficient loading, blocking, or bracing.
  • Shipper must provide necessary shipping instructions and properly identify all Goods in the bill of lading or other shipping instructions. Shipper will not tender any restricted commodities, including but not limited to hazardous materials and waste, oversize or overweight shipments, coiled or rolled products or commodities requiring protection from heat or cold, without properly identifying such shipments and making necessary prior arrangements for transportation.
  • Unless Shipper has requested that PSL arrange for the Carrier to provide driver count services before dispatch and the Carrier performs such driver count services, Shipper is responsible for properly counting and recording the number of pieces transported and applying a protective seal to the loaded equipment.
  • Shipper is responsible for checking all empty containers or trailers tendered for loading and rejecting any equipment that is not in apparent suitable condition to protect and preserve the Goods during transportation.
  • If Shipper requests that PSL arrange for equipment to be dropped at a location for Shipper's convenience and left unattended by Carrier, Shipper and its consignors or consignees will not lose, damage, or misuse the equipment and Shipper will pay for loss or damage to the equipment occurring during or as a result of such custody, control, possession or use of the equipment.

8) Hazardous Materials.

Shipper will provide PSL with advance notice of the proposed shipment of any hazardous material, as defined in 49 U.S.C. §5101, et seq. ("Hazardous Material") and provide a copy of the Material Safety Data Sheet for that Hazardous Material. Shipper will indemnify, defend and hold harmless Carriers and PSL, their officers, employees, agents and insurers, against all claims, liabilities, losses, fines, legal fees and other expenses arising out of contact with, exposure to, or release of any Hazardous Material, including without limitation fines or expenses relating to the removal r treatment of that Hazardous Material or any other remedial action pertaining to that Hazardous Material under the Comprehensive Environmental Response, Compensation and Liability Act, 42 U.S.C. §9601, e seq. as amended ("CERCLA"), The Resource Conservation and Recover Act, 42 U.S.C. §6901, et seq, as amended ("RCRA") or any comparable state law.

9) Indemnification.

Shipper shall defend, indemnify and hold PSL, PSL's employees and agents, and Carriers harmless against any losses caused by or resulting from (i) Shipper's or Shipper's employees' or agents' negligence or intentional misconduct, (ii) Shipper's breach of these Terms and Conditions, or (iii) Shipper's or Shipper's employees'' or agents' violation of applicable laws or regulations. Shipper shall also indemnify PSL from any attempts to recover from PSL by Shipper's insurance carrier or any other party in regards to claims for loss, damage, or delay to Goods. The obligation to defend includes payment of all reasonable costs of defense, including attorney fees, as they accrue.

10) Information Systems.

Any management information system or computer hardware or software used or supplied by PSL in connection with the Services is and will remain PSL's exclusive property. All management information systems and related computer software and documentation used or supplied by PSL are proprietary to PSL, and Shipper will treat all such systems as confidential and not copy, use, or disclose them to third parties without PSL's prior written consent, except as required by law.

11) Jurisdiction and Venue.

  • These Terms and Conditions are governed by and construed in accordance with the applicable federal laws of the United States, or, alternatively, and depending on jurisdiction, the laws of the State of Ohio.
  • The parties agree to jurisdiction and venue in a United States Federal District Court located in Ohio, or if federal jurisdiction is not available, then in a State Court located in Ohio.

12) Force Majeure.

If performance by one Party is affected by any condition beyond the reasonable control of such Party, the performance of obligations under the Terms and Conditions (other than Shipper’s obligation to pay for Services performed) affected by such condition will be suspended during the continuance of such condition. The Carriers engaged by PSL will be permitted an extension period equal to the period of suspension in order to complete shipments adversely affected by the suspension. Neither Party will incur any liability for damages resulting from such suspensions.

13) Notice.

Any notices and other communications required or permitted under the Terms and Conditions must be in writing and be (1) delivered personally, (2) sent by facsimile or e-mail transmission if confirmed by notice sent by one of the other notice methods permitted in this paragraph, (3) sent by nationally recognized overnight courier guaranteeing next business day delivery, or (4) mailed by registered or certified mail (return receipt requested), postage prepaid, to the Party at the following addresses (or at such other addresses as are specified by like notice):

     If to PSL:
     Jarrett Logistics Systems, Inc.
     1347 North Main Street
     Orrville, Ohio 44667

All such notices and other communications will be deemed to have been given and received (1) in the case of personal delivery, on the date of such delivery, (2) in the case of facsimile or e-mail transmission that is confirmed by notice sent on the same day by one of the other methods permitted, on the date of transmission if sent on a business day (or if sent on other than a business day, on the next business day after the date sent), (3) in the case of delivery by nationally recognized overnight courier, on the business day following dispatch if sent by guaranteed next day delivery, or (4) in the case of mailing, on the third business day following such mailing.

14) Confidentiality.

  • As part of the business relationship between Shipper and PSL, either Party may be in or come into possession of information or data that constitutes trade secrets, know-how, confidential information, marketing plans, pricing, or anything else otherwise considered proprietary or secret by the other (“Confidential Information”). In consideration of the receipt of such Confidential Information and potential business, each Party agrees to protect and maintain such Confidential Information in the utmost confidence, to use such Confidential Information solely in connection with their business relationship, and, to take all measures reasonably necessary to protect the Confidential Information.
  • Shipper agrees that PSL's costs for services is confidential and need not be disclosed to Shipper. Shipper specifically waives any rights it may have under 49 CFR § 371.3.
  • Terms and Conditions and information pertaining to any Services will not be disclosed by either Party to any other persons or entities, except to the directors, officers, employees, authorized contractors, attorneys, and accountants of each Party.
  • This mutual obligation of confidentiality will remain in effect during the terms of the Terms and Conditions and for a period of two years following any termination.

15) Validity of Provisions.

If any part of the Terms and Conditions is declared by a court to be invalid, such decision shall not affect the validity of any remaining portion of the Terms and Conditions.

16) Effect of Waiver.

The failure of either Party to enforce any of the rights given to it under the Terms and Conditions shall not be construed as a waiver of that right.

17) Entire Understanding, Modifications.

  • These Terms and Conditions and individual Rate Confirmations contain the entire understanding and contractual agreement between the parties.
  • These Terms and Conditions cannot be amended except in writing signed and dated by authorized representatives of PSL.

 

Motor Carrier Terms and Conditions


The following Terms and Conditions apply to all shipments tendered by PackShip Logistics (“PSL”) and accepted for transportation by a motor carrier (“Carrier”.) By acceptance of a tender, Carrier agrees to be bound by these Terms and Conditions. PSL is a transportation broker, authorized by MC 339783 to arrange for transportation of general commodities (“Goods”) by motor carriers. Carrier is a motor carrier, authorized by the Federal Motor Carrier Safety Administration (“FMCSA”) to provide transportation of Goods. The Parties agree to these Terms and Conditions in accordance with 49 U.S.C. Section 14101(b) (1) and expressly waive any and all rights and remedies that each may have under 49 U.S.C. §§ 13101 through 14914 that are contrary to specific provisions of this Terms and Conditions.

1) Scope.

These Terms and Conditions govern all shipments tendered to Carrier by PSL or by third parties through PSL, whether such shipments are of general commodities or exempt commodities.

2) Safety Ratings.

Carrier warrants that it does not have an “Unsatisfactory” or “Conditional” safety rating as determined by the FMCSA or a substantively equivalent rating under any successor safety program.

3) Independent Contractor Relationship.

The Parties understand and agree that the relationship between the Parties is and will remain that of independent contractors and that no employer-employee or principal-agent relationship exists or is intended.

4) Services.

  • Carrier agrees to transport safely, promptly, and efficiently the goods tendered to it by PSL or other parties through PSL.
  • Carrier, at its own cost and expense, will provide and maintain motor vehicles and other equipment used in providing services, in good, safe, and efficient condition, and in compliance with all laws and regulations governing the maintenance and operation of such motor vehicles and other equipment.
  • Carrier must provide Services in a safe and prudent manner and in compliance with all applicable federal, state, and local statutes, ordinances, rules, and regulations, including, but not limited to those pertaining to the proper qualification, screening, and licensing of drivers; hours of service; maintenance and safe operation of equipment; transportation and handling of Hazard Materials (49 C.F.R. §§ 172.800, 173 and 397, et seq.) (“HAZMAT”); security; owner-operator leases; loading and securement of freight; controlled substance and alcohol use testing; insurance and workers’ compensation requirements; the safe and secure transportation of food that will ultimately be consumed by humans or animals, including the Food Safety Modernization Act (21 U.S.C. § 2201, et seq.), the Food, Drug and Cosmetic Act (21 U.S.C. § 341, et seq.) (“FD&C Act”), the Sanitary Food Transportation Act (49 USC 5701 et seq.), and the U.S. Food and Drug Administration’s Final Rule on the Sanitary Transportation of Human and Animal Food (21 C.F.R. § 1.900 et seq.), collectively (the “Food Safety Laws”). Carrier agrees that food that has been transported or offered for transport under conditions that are not in compliance with the shipper’s instructions as provided to Carrier by the shipper, through PSL or otherwise, may be considered “adulterated” within the meaning of the Federal Food, Drug and Cosmetic Act, 21 U.S.C. §§ 342(a)(i)(4), 342(i). Carrier understands that adulterated shipments may be refused by the consignee or receiver upon their tender for delivery. Carrier must comply with its legal obligations concerning safe and secure transportation. Carrier will notify PSL promptly by telephone of any accident, theft or other occurrence that impairs the safety of, or delays the delivery of, shipments subject to these Terms and Conditions.
  • To the extent any shipments are transported within the State of California, Carrier warrants that:
    • All 53 foot trailers, including both dry-van and refrigerated equipment it operates and the Heavy-Duty Tractors that haul them within California under these Terms and Conditions are in compliance with the California Air Resources Board (ARB) Heavy-Duty Vehicle Greenhouse Gas (Tractor-Trailer GHG) Emission Reduction Regulations.
    • All refrigerated equipment it operates within California under these Terms and Conditions is in full compliance with the California ARB TRU ACTM in-use regulations.
  • Carrier will accept instruction for changes in delivery place or time from PSL only. If Carrier accepts change instructions from parties other than PSL, Carrier does so at its own risk and will forfeit its right to compensation for the shipment.

5) Carrier Compensation

  • PSL agrees to pay Carrier in accordance with the rates and charges set forth in individual Rate Confirmations. Confirmation of verbally agreed rates will be made by a Rate Confirmation faxed or emailed by PSL to Carrier.
  • Carrier agrees to invoice PSL within 30 days of the delivery date. The invoice must include an original or legible copy of the signed bill of lading and, upon request, the signed delivery receipt.
  • PSL may offset monies due PSL from Carrier against payments to Carrier. PSL will make payment to Carrier within 30 days of receipt of an uncontested invoice.
  • Carrier agrees that PSL is the sole party responsible for payment of Carrier's charges. Carrier shall not seek payment from shippers, consignees, or any other parties.
  • Carrier, for itself and on behalf of all of its agents and subcontractors, waives any lien that may exist against Goods. Carrier shall not withhold delivery of any Goods due to any dispute with PSL, shipper, consignee, or any other party.

6) Bills of Lading, Documentation.

Carrier agrees to issue a bill of lading for each shipment and to provide PSL with proof of acceptance and delivery of each shipment. The terms and conditions of any bill of lading or other freight documentation used by Carrier or its subcontractors will not supplement, alter, or modify these Terms and Conditions.

7) Cargo Loss, Damage, and Delay

  • Carrier agrees to be liable for loss of, damage to, or delay of Goods according to the provisions of 49 U.S.C. §14706.
  • The liability of Carrier for loss of or damage to Goods is for full actual value (measured by fair market value at destination). The liability of Carrier for delay to delivery of Goods is for the greater of either the full actual value of the Goods or those damages that are reasonably foreseeable. No limitations of liability will apply.
  • No terms, conditions, or provisions of any bill of lading or other shipping form, Carrier's tariff or rule will apply.
  • All claims for loss, damage, or delay will be processed in accordance with 49 CFR Part 370, except claims must be concluded within 60 days of receipt.
  • Carrier shall not sell or attempt to sell the Goods for salvage or otherwise without PSL’s prior written authorization.

8) Subcontracting.

Carrier shall not co-broker or subcontract a shipment without the prior written approval of PSL. If Carrier subcontracts services, with or without prior written approval from PSL, Carrier will remain responsible and liable as if Carrier performed the services itself as a motor carrier.

9) Indemnification.

Carrier shall indemnify, defend, and hold PSL, shippers, consignees, and owners of the Goods, their officers, agents, and employees ("Indemnitees") harmless against any and all liability, claims, or expenses, including attorneys’ fees and other costs of defense, with respect to those claims relating in any way to Carrier’s, its employees’ or subcontractors’ performance or failure to perform under these Terms and Conditions asserted against Indemnitees by any person or entity. The obligation to defend includes payment of all reasonable costs of defense, including attorney fees, as they accrue.

10) Insurance.

Carrier warrants that it has and will maintain the insurance specified below. All insurance must be primary and required to respond and pay prior to any other available coverage.

  • Worker’s compensation or equivalent insurance as legally required.
  • Occurrence based Truckers Policy or Automobile Liability Insurance with limits of $1,000,000 per occurrence, and Hazardous Materials coverage of not less than $5,000,000 per occurrence if applicable; and
  • Occurrence based cargo insurance with limits of liability of not less than $100,000 per shipment.
  • Carrier's cargo insurance policy shall not exclude coverage for fraud, infidelity, unattended vehicle, dishonesty, or criminal acts of carrier's employees or agents.
  • Except for worker’s compensation insurance and cargo insurance, the above policies and certificates must name PSL as an additional insured. All policies and certificates must require that the insurer provide PSL at least thirty (30) days notice of any material changes or cancellation.

11) Choice of Law, Jurisdiction, and Venue

  • These Terms and Conditions are governed by and construed in accordance with the applicable federal laws of the United States or, alternatively, the laws of the State of Ohio.
  • The parties agree to jurisdiction and venue in the United States District Court located in the Northern District of Ohio or, if federal jurisdiction is not available, in state court located in Cuyahoga County, Ohio.

12) Force Majeure.

If performance by one Party is affected by any condition beyond the reasonable control of such Party, the performance of obligations under these Terms and Conditions affected by such condition will be suspended during the continuance of such condition. Neither Party will incur any liability for damages resulting from such suspensions.

13) Notice.

Any notices and other communication must be in writing and be (1) delivered personally, (2) sent by facsimile or e-mail transmission if confirmed by notice sent by one of the other notice methods permitted in this paragraph, (3) sent by nationally recognized overnight courier guaranteeing next business day delivery, or (4) mailed by registered or certified mail (return receipt requested), postage prepaid, to the Party at the following addresses (or at such other addresses as are specified by like notice):

     If to PSL:
     1347 N. Main
     Orrville, OH 44667
     Attn: W. Michael Jarrett, President

All such notices and other communications will be deemed to have been given and received (1) in the case of personal delivery, on the date of such delivery, (2) in the case of facsimile or e-mail transmission that is confirmed by notice sent on the same day by one of the other methods permitted, on the date of transmission if sent on a business day (or if sent on other than a business day, on the next business day after the date sent), (3) in the case of delivery by nationally recognized overnight courier, on the business day following dispatch if sent by guaranteed next day delivery, or (4) in the case of mailing, on the third business day following such mailing.

14) Confidentiality

As part of the business relationship between PSL and Carrier, either Party may be in or come into possession of information or data that constitutes trade secrets, know-how, confidential information, marketing plans, pricing, or anything else otherwise considered proprietary or secret by the other (“Confidential Information”). In consideration of the receipt of such Confidential Information and potential business, each Party agrees to protect and maintain such Confidential Information in the utmost confidence, to use such Confidential Information solely in connection with their business relationship, and, to take all measures reasonably necessary to protect the Confidential Information.

  • Carrier agrees that PSL's charges to its customers are confidential and need not be disclosed to Carrier. Carrier specifically waives any rights it may have under 49 CFR § 371.3.
  • Except as may be required by law, information pertaining to any Services will not be disclosed by either Party to any other persons or entities, except to the directors, officers, employees, authorized contractors, attorneys, and accountants of each Party.
  • This mutual obligation of confidentiality will remain in for a period of two years following delivery of a shipment.

15) Entire Understanding, Modifications.

  • These Terms and Conditions contain the entire understanding and contractual agreement between the Parties. Except as specifically stated in these Terms and Conditions, no tariffs or other contracts apply.
  • These Terms and Conditions cannot be amended except in writing, signed and dated by authorized representatives of both Parties.

 

Rules Tariff


PackShip Furniture Direct PSFD Rules Tariff 100

Effective June 1, 2016

Includes: Item Number / Service Option / Description / Charge

100 No Freight Tendered - When a specific purchase order is requested by the builder, finisher, or retailer to pick up from the builder or finisher and that specific purchase order is not given to the carrier upon arrival. Charge: $10.00 per stop

101 Redelivery - When a shipment is tendered for delivery, and due to circumstances beyond the control of the carrier, such delivery cannot be accomplished. Charge: One half the original shipping invoice with a maximum of $350.00

102 Reconsignment - When a shipment is diverted or reconsigned upon instructions from shipper or consignee. Charge: Subject to a minimum of $65.00 and a maximum of $250.00

103 Notify Before Delivery - When carrier is required to contact consignee prior to delivery to arrange for delivery. Charge: No charge

104 Residential Pickup or Delivery - When a shipment is picked up or delivered to a non- commercial or private location, including commercial establishments that are not open to the walk-in public during normal business hours. Charge: No Charge

105 Over Dimension - When a shipment contains one or more articles of 14 feet or greater. Charge: No Charge

106 Marking/Retagging - When the consignor/consignee requests to change, alter or add marks, tags, label or stencils on any package or piece of freight. Charge: No Charge

107 Storage - When customer does not take delivery of a shipment and it is held in carrier's possession. Product can be stored up to 14 days free of charge. Charge: 14 days free. Starting the 15th day, $10.00/day per day will be charged

108 Fuel Surcharge - Shipments subject to the provisions of the contract shall also be subject to a fuel surcharge as shown in Attachment II to Appendix A. Charge: Charges calculated per Attachment II to Appendix A

109 Ferry Charges - Shipments where a ferry must be utilized to reach consignee and complete delivery. Charge: $125.00 per ferry roundtrip

110 Late Payment - When payment is received past the 15-day payment terms. Charge: A 3% finance charge of total shipping invoice

111 Claims - When shipments arrive at the destination with exceptions to condition, claims must be reported within 5 business days. Please refer to our website for policy details. Charge: Refer to website

112 Credit Card Payment - When service is paid via credit card for shipments not made on PackShip Furniture Direct equipment. Charge: A 3.5% finance charge will be applied

113 Order Return Charge - When a shipment is refused, returned, or exchanged due to circumstances outside PackShip Furniture Direct's control. Charge: For returns and refusals: Half of the original delivery price. For exchanges: full price of original delivery plus half of original delivery price.

114 Inside Delivery - When delivery and set up is performed at the destination with trash removal. Charge: First 30 minutes of delivery time included in base rate, $18.00 per 15 minute increments thereafter.

115 Additional Man Charge  -When extra delivery personnel are required or needed beyond the standard two-man delivery team provided. Charge: $100.00 per hour, per additional man

116 Prep and Deluxe - The practice of removing product from packaging, inspecting product and the repair of any minor abrasions or defects, so that the products is without issue upon delivery. Charge: $65.00 per man hour.

117 Expedited pick up fee - When an order is requested to be picked up on a day other than the normally scheduled pick up day. Charge: $65.00 per man hour.

118 Transfer Fee - When an order is requested to be picked up that has pieces picking up out of multiple regional facilities or states. Charge: $50.00 per transfer

119 DTS Pick Up Charge - When DTS (direct to store) orders are requested by the builder, finisher or retailer to pick up from the builder or finisher. A piece is defined as a single piece detached from other pieces. A handling unit is defined as smaller pieces bound together, such as table leaves or bed slats. Charge: $1.50 per piece or handling unit
 

Testimonial

"They are there to help with all our shipping needs."

We really appreciate what PackShip does for us. They are there to help with all our shipping needs. A very kind and knowledgeable staff that is easy to work with.

Customer — Orrville, OH

1347 N. Main Street
Orrville, Ohio 44667
Phone: 330-682-PACK (7225)
or 800-548-0852

Copyright © PackShipUSA. All Rights Reserved. Built by Birdeye.