Customer Service

At PackShip USA, our mission is to put our customers at the forefront — "To always meet or exceed customers’ expectations by providing customized packaging, shipping and logistics services to customers engaged in the commercial and retail markets."

We do this by employing the best personnel, providing extreme levels of service, and utilizing technology that increases productivity and adds value to the client’s distribution processes. And in each division, the business principles of quality service, professional people, transportation management technology and operational execution are standard procedure.

To help us continue to provide the best service possible, meeting and exceeding all our customers’ expectations, we invite you to use our Feedback Form to tell us how we’re doing.

PackShip USA Claims Process Guidelines and Policies

Testimonials

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  • I'm totally elated with the Packship USA product and service.

    PackShip USA did their usual superb job! As you know, this was my fourth purchase from you that they have packaged and shipped, and again, it was received virtually "embalmed," without a scratch.

    I’m totally elated with the product and with the service that I've received from both you and PackShip.

    Customer - Racine, WI

  • They offer the best packaging and shipping rates and service around.

    We have been using PackShip since the late 90s, so we have a long history together. They offer us the best rates and service around. The first shipper we tried had a 10% breakage rate and with PackShip, I can’t think of any in the last 10 years. We are very pleased with their service and how they do business.

    Customer - Wadmalaw Island, SC

  • They are there to help with all our shipping needs.

    We really appreciate what PackShip does for us. They are there to help with all our shipping needs. A very kind and knowledgeable staff that is easy to work with.

    Customer - Orrville, OH

  • PackShip USA is the only logistics company we would trust to ship for us.

    We are an international company and are required to ship many items internationally, and PackShip USA is the only company we would trust to ship for us. I've actually been on the receiving end of the shipment out of the country and was incredibly impressed to see the care that PackShip took in packaging up our items. After our experience with PackShip USA and other shippers, I'll never use anyone other than PackShip USA.

    Customer - Goshen, IN

  • Even the carrier was impressed with the packing job!

    We just received the two Heritage Dressers that we had ordered. I appreciate the effort that was put into packing the dressers for shipment. Even the carrier that delivered the furniture was impressed with the packing job. Thanks again!

    Customer - Syracuse, NY

  • Your firm will certainly be called upon again.

    I just want to thank you and your coworkers for the excellent work you all did in wrapping, crating and shipping our son’s dining room chairs and china cabinet. Everything arrived at their house in Burnley, England in excellent condition. Having seen what care you all took with this shipment we are now quite eager to send along a few more pieces of Ohio-made furniture to Britain. As soon as another purchase has been made, your firm will certainly be called upon again. We really appreciate all your effort. Thanks again.

    Susan Ryan

  • I've had paintings shipped to me from galleries before, but none with such careful packing.

    I’ve left positive feedback and I hope we meet again very soon on eBay. Thanks and kindest regards…

    Thank you for doing an excellent job with the packing and shipping of such a delicate item.

    Alex Roytman

  • If we ever need to ship again, we will be sure to do it through your company.

    Just to let you know, the table arrived today safe and sound. We were really impressed with the packing and happy that our special Amish table had been so well protected. THANK YOU! If we ever need to ship again, we will be sure to do it through your company. Greetings from the Swiss Alps!

    Rebecca & Mike Troehler